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Tip 7: If an error occurs how fast can they put it right? |
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If
any company tells you that nothing ever goes wrong with their
production steer clear as life is never that simple. Remember a measure
of a company is not whether they make mistakes or not but how they deal
with them. |
Even
with our strict loading and transport procedures we occasionally have a
breakage. As we are dealing with a natural product minor imperfections
in a slab can be completely undetectable. |
Often
we hear from customers who complain that they have bought their granite
from a company who measured incorrectly or that have claimed there was
damage during transport and the poor customer has been left without any
worktops for weeks. This mainly occurs when they are either processing
the granite abroad hence the long lead time or when they are using
contract staff who do not share the same level of responsibility as an
employee and therefore do not care about the customer. |
All
our worktops, upstands and splashbacks are manufactured right here in
the UK so if there is any issue at all we can usually respond and act
within hours. If it is a particularly large section that is damaged
this can take up to 48 hours but we keep you informed all the way
through. |
In
our experience customers will accept that accidents do happen and only
get upset if there are delays and they are not kept informed. |
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| Telephone 0845 465 2579 Email: sales@thegraniteguild.co.uk |
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© 2007, 2011 The Granite Guild UK - Granite & Quartz
Worktops Supplier & Installer
Operating in South East, Newcastle, West Midlands, Wales,
Herefordshire, Worcestershire, Warwickshire, Northamptonshire,
Huntingdonshire, Cambridgeshire, Norfolk, Suffolk, Gloucestershire,
Oxfordshire, Buckinghamshire, Bedfordshire, Hertfordshire, Essex,
Wiltshire, Berkshire, Middlesex, Kent, Surrey, Sussex, Hampshire,
Dorset, Somerset, Devon, Cornwall and London.
www.thegraniteguild.co.uk
Hosted by: www.hypertexpublishing.co.uk
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